Cancellation Policy

Order Cancellation Policy

We understand that plans can change. Learn how and when you can cancel your order at AERTHH.

Quick Summary

✓

Cancellation Allowed

Before order is packed or shipped

⚠

Limited Cancellation

After packing process has started

Not Allowed

Once order is shipped or delivered

Our support team is available to help you cancel your order quickly. Just share your order number and we will assist you.

Cancellation Rules

Immediate Cancellation

You can cancel your order right after placing it before processing starts.
Before Packing

Cancellation is usually approved if the order has not been packed.
After Shipping

Once shipped, cancellation is not possible. You can opt for return/refund.
Custom Orders

Personalized and made-to-order items cannot be cancelled after production begins.

How To Cancel

Go to My Orders

Request Cancellation

Click "Cancel Order" and mention the reason.

Team Review

Our team checks eligibility and confirms.

Refund Initiated

Refund will be processed to original payment method.

Important Notes

• Cancellation is only possible before the order is packed or shipped.

• Once shipped, you can request for return & refund as per our return policy.

• Refunds are processed within 5-7 business days depending on payment method.

• For urgent requests, please contact support immediately with your order ID.

Our team is ready to help you cancel your order.